Employee Assistance Program Webinar – “Handling Highly Emotional Callers, Customers, and Co-workers”

It will come as no surprise to hear that people are on edge these days. Everyone is coping with fatigue, stress, worry and other emotions that may be spilling over, potentially in hurtful ways. However, knowing this does not always make it easy to handle tough situations when someone is short-tempered and misdirecting their anger toward you. During this webinar attendees will learn how to calmly manage others’ heightened emotions and stay centered while diffusing negative outbursts.

10:15 a.m.

4:15 p.m.